Frequently Asked Questions  | Ideals Virtual Data Room

Frequently Asked Questions

Questions about our data room?
Find answer here visit the Support hub

Yes, you can use your trial data room for live transactions. There are no restrictions on the data room functionality, and you are provided with full customer support during your trial period. Your trial data room can be seamlessly converted to a subscription when you select a plan. There is no need to re-upload any files that have been previously uploaded to your trial data room.

We accept wire transfers as well as Visa and Mastercard. We accept payments in the following currencies:

  • USD – US Dollar
  • GBP – British Pound
  • EUR – Euro
  • HKD – Hong Kong Dollar
  • AUD – Australian Dollar
  • BRL – Brazilian Real

No, you are not obligated to continue using Ideals VDR after your trial period.

Yes, you can distribute your storage allotment between any active data rooms you are using.

Yes. Please contact your sales representative to assist you with any change.

Yes, you can order a fully compliant offline version of your data room on an encrypted USB drive. It usually takes up to 2 business days to prepare the device and deliver it to your location, depending on the region. In addition, you can create a downloadable archive. Our system will generate a ZIP archive protected with a strong password, available for download to you and selected participants for 30 days.

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